FAQ

1. Can I return items purchased on AllSalespro.com?

  • Except for items sold by our official account, the return policy for other items is determined by each individual seller. Please check the seller's return policy before making a purchase to ensure it meets your needs. Additionally, all return policies must comply with Australian consumer law.

2. How do I make a payment?

  • We currently do not handle payments; all transaction intentions are made on this site, and payment should be arranged with the seller. The specific process is that after placing an order, the seller will send you an invoice, and you will make the payment directly to the seller.

3. What fees do sellers incur when selling on AllSalespro.com?

  • Sellers only need to pay a fixed fee of $4.95 AUD after a successful transaction. No fees are charged for unsuccessful transactions.

4. How do I arrange shipping?

  • Sellers offer three delivery options: self-pickup, seller-arranged shipping, or buyer-arranged logistics. Please confirm the most suitable shipping method with the seller before placing your order.

5. What should I do if my order does not arrive on time?

  • Please first contact the seller to confirm the shipping status and estimated delivery time of your order. If you cannot resolve the issue with the seller, feel free to contact AllSalespro.com customer service, and we will do our best to assist you.

6. How can I ensure the accuracy of the item descriptions provided by sellers?

  • Before making a purchase, please read the item description and seller ratings carefully. We encourage buyers to communicate with the seller before placing an order to ensure a clear understanding of the item.

7. What should I do if I am not satisfied with my item?

  • If you are not satisfied with an item, please first contact the seller to inquire about the possibility of a return or exchange. The seller will provide you with a corresponding solution based on their return policy.

8. How can I contact the seller?

  • You can directly contact the seller through your order history by using the "Contact Seller" option provided on the platform.

9. Does AllSalespro.com provide any guarantees?

  • We provide a platform to facilitate transactions between buyers and sellers but do not participate in the specific transaction process. Buyers and sellers should resolve any disputes or issues that arise during the transaction themselves. We encourage both parties to communicate thoroughly before completing the transaction.

10. How do I delete my account?

  • If you wish to delete your account, please contact AllSalespro.com customer service, and we will assist you with the account deletion request.